You may have heard of UCaaS as a cloud phone system — but UCaaS means so much more. It’s not just a traditional PBX — it’s an integrated package that includes all the voice features you’ve come to rely on, packaged with network access and very attractive long distance or 1-800 services. That means one bill for all your needs. Plus, you get the benefits of a radically simplified administrative interface, no-touch software and security updates, regular new features, and the ability to scale across the country or around the globe if and when you need to — all without the need to buy extra capacity. You can grow exactly as you need to. And if you want to add communications to the other applications you use every day, it’s a snap. With Avaya IP Office, for example, you can add unified communications to over 180 third-party business applications like Office 365, Salesforce, or Google.

Avaya IP Office is a cloud phone system that works where and how you do.

Sometimes, all you need is to send a quick message to someone to ask a question or for feedback, to clarify a decision, or to stay up to date with what teammates are working on. Avaya builds messaging into its existing solutions for businesses that need to take the next step to stay connected. And the best part? It’s all in the cloud, so it’s easy to build on the systems and processes that already work within your company.

Meetings end, but teamwork must continue. Avaya Spaces connects you with all your people and tools—all in one place, as long as you need. Meet, call, chat, share files, manage tasks. All wrapped in real-time notifications.

Chat about project details in or out of the meeting. Avaya Spaces saves everything, so you don’t have to remember it all. Need to talk live? One click starts a call or one-to-one video.

Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide. Built on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite and includes custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.